FAQ
Frequently asked questionsFAQ
- I was given a different price every time I inquired.
- Our hotel operates a variable rate system, and the price we can offer you will vary depending on the availability of rooms at the time of your inquiry.
- Do the prices displayed in hotel reservations include consumption tax and service charges?
- All prices include consumption tax. Our hotel does not charge a service fee.
- Can you tell me about the child rates?
-
Children in elementary school and above will be treated the same as adults.
Children under elementary school age stay free of charge if sharing existing beds. Breakfast is also free.
*Each room has a maximum number of guests. Please contact the hotel regarding the maximum number of guests allowed in each room.
- Can I leave my luggage before check-in or after check-out?
- Yes, it is possible. If you check in before, we can only keep it from the day before. If you check out after, we can only keep it on the day of check-out.
- Can I store refrigerated or frozen items?
- We cannot accept refrigerated or frozen items.
- Are there extra beds available?
- Available in some rooms (charges apply).
- Do you have a crib?
- Yes, we do have them available. Please let us know in advance as numbers are limited.
- Is room service available?
- Villa Fontaine Premier Haneda Airport.
- I use a wheelchair. Are there any rooms that are wheelchair accessible?
-
Villa Fontaine Grand Haneda Airport: Two rooms available.
Villa Fontaine Premier Haneda Airport: We have spacious rooms with fewer steps, so please make a reservation in advance.
- Can I invite a friend into my room?
- Please refrain from meeting visitors in your room. Please use the lobby.
- Should I leave my key at the front desk when I go out during my stay?
- You may keep it during your stay and return it when you check out.
- Where is the restaurant for breakfast? Can I make a reservation?
-
You can enjoy your meal at the restaurants listed below. Unfortunately, we are unable to take reservations.
Villa Fontaine Premier Haneda Airport 4F IL RISTORANTE TOKYO
- I'm not staying at the hotel, but can I still have breakfast?
- Non-staying guests can also use the facility.
- Can I use the internet in the room?
-
Free Wi-Fi (wireless LAN) internet service is available in the lobby and guest rooms.
Wired LAN is also available in the guest rooms.
- Can I receive my online purchases?
-
Yes, we do. Please be sure to write the guest's full name, check-in date (room number if currently staying), and hotel name on the slip.
*Please refrain from sending cash, valuables, refrigerated or frozen items.
*As a general rule, we do not accept cash on delivery or COD shipments.
*We may refuse to accept large amounts of luggage.
- Can you keep my valuables for me?
-
There is a safety deposit box in the room.
We can also store your luggage at the front desk on the 4th floor (only during your stay).
Please note that we may not be able to accept your valuables depending on their size and value.
- After checking out, I have made a reservation for another stay. Is it possible to store my luggage during that time?
- Yes, it is possible, but we will only be able to store your luggage for a maximum of one month from the date of receipt.
- Can I pay for my stay when I check out?
- At Villa Fontaine Premier Haneda Airport, payment is required at check-in.
- Is there a large public bath?
-
The hot spring baths are located on the 12th floor. Please come to the 6th floor from any floor and take the hot spring bath elevator to the 12th floor.
IZUMI TENKU no YU Haneda Airport official website is here
- Where is the restaurant for breakfast? Can I make a reservation?
-
You can enjoy your meal at the restaurants listed below. Unfortunately, we are unable to take reservations.
Villa Fontaine Premier Haneda Airport 4F IL RISTORANTE TOKYO
- I'm not staying at the hotel, but can I still have breakfast?
- Non-staying guests can also use the facility.
- Are there any restaurants where I can enter with a wheelchair or stroller?
- Available at all restaurants.
- Can I exchange foreign currency?
- A foreign currency exchange machine is available on the 4th floor lobby Villa Fontaine Grand Haneda Airport.
- ■Cancellation policy
-
■Accommodation cancellation policy
Please note that if you cancel your reservation, you will be charged the cancellation fee as follows:
General (individual) customers
If you do not show up without contacting us: 100% of the accommodation fee
・Cancellation on the day of your stay: 100% of the accommodation fee
・Cancellation made the day before your stay: 50% of the accommodation fee
・Cancellation two days before the date of stay: 40% of the accommodation feeGroups (10 or more people)
If you do not show up without contacting us: 100% of the accommodation fee
■Restaurant cancellation policy
Please note that if you cancel your restaurant reservation, you will be charged the following cancellation fee.
General (individual) customers
・If you do not show up without contacting us: 100% of the reservation fee
・Cancellation on the day: 100% of the reservation fee
・Cancellation on the day before: 50% of the reservation feeHowever, in the case of special arrangements such as individual adjustments based on prior consultation, 100% of the reservation fee will be charged from 7 days prior to the reservation date. In addition, if you are reserving only a seat, the following prices will be charged. The prices shown are per person and include tax.
Store name
If you do not come without contacting us
/Cancellation on the dayCancellation the day before
lunch
dinner
lunch
dinner
IL RISTORANTE TOKYO
4,000 yen
10,000 yen
2,000 yen
5,000 yen
Groups (10 or more people)
Number of people in reservation
The date of receipt of cancellation notice
Contact Us
noneOn the day
The day before
2 days ago
7 days ago
14 days ago
21 days ago
30 days ago
60 days ago
90 days ago
organization
10～
30 people100%
100%
80%
50%
50%
20%
20%
31～
100 people100%
100%
80%
50%
50%
20%
20%
101～
300 people100%
100%
80%
50%
50%
20%
20%
10%
301～
100%
100%
100%
100%
80%
80%
50%
50%
30%
20%
- *Cancellation fees will be calculated from the day we receive your cancellation notice.
- *In addition, cancellation fees different from those stated above may be set for certain groups and for certain periods.
- ■About inquiries
-
For questions, requests, or other inquiries to the hotel, please refer to the "Contact Us" page below.
https://www.hvf.jp/inquiry/
- ■Inquiries about lost items
-
For inquiries about lost items, please contact us using the "Lost and Found Inquiry Form" below.
https://smvf.l-aisakurasan.com/contact?lng=ja
