About reservations

I was given a different price every time I inquired.

Our hotel operates a variable rate system, and the price we can offer you will vary depending on the availability of rooms at the time of your inquiry.

Do the prices displayed in hotel reservations include consumption tax and service charges?

All prices include consumption tax. Our hotel does not charge a service fee.

• *At Village Izukogen, a separate bathing tax of 300 yen will be charged per adult.
• * Elementary school students and younger are exempt from tax

Can you tell me about the child rates?

Children of elementary school age and above are treated the same as adults. Children under elementary school age stay free of charge if sharing an existing bed. Breakfast is also free ^*.

• *Breakfast boxes are not included.
• *Breakfast at Villa Fontaine Grand Osaka Umeda and inumo Shiba Park is subject to an additional charge. Please contact us by phone for details.
• *Child rates at Village Izukogen are as follows: 0-2 years old: free; 3-6 years old: 1,200 yen in the morning and 3,400 yen in the evening; elementary school students: 1,680 yen in the morning and 4,760 yen in the evening.
• *Prices include tax.

Check-in and check-out

Can I check in early or extend my check-out time?

Normally, check-in is at 3:00 PM and check-out is at 11:00 AM.
Early check-in (from 12:00) and late check-out (until 14:00) are available for an additional fee.

Early check-in/late check-out fees (tax included)

per hour	Grand Store	Superior Store
1 room per person	1,760 yen	1,210 yen
2 people 1 room	2,310 yen	1,760 yen
1 room for 3 people	2,860 yen	-
1 room for 4 people	3,410 yen	-

• *At Village Izukogen and Village Kyoto, early check-in costs 1,210 yen and late check-out costs 2,310 yen regardless of the number of people (1,210 yen for each additional hour thereafter).
• *Fees vary for early check-in and extended check-out times at inumo Shibakoen/Haneda Airport (Grand Premier), so please contact us by phone for details.
• *Check-in before 12:00 and check-out after 15:00 will be charged for one night.
• *Early check-in and late check-out may not be available depending on the reservation status before and after. If you wish to use these services, please be sure to contact the accommodation reservation staff in advance.
• *Prices include tax.

About accommodation

Are there extra beds available?

Available for a fee in some rooms at Tokyo Ariake, Haneda Airport, Tokyo Shiodome, Tokyo Roppongi, and Osaka Umeda.

Do you have a crib?

Available at Tokyo Ariake, Haneda Airport, Tokyo Shiodome, and Village Izukogen. As numbers are limited, please contact the hotel in advance.

• *Village Izukogen only has a kids' room.

Is room service available?

Available only at Premier Haneda Airport.

I use a wheelchair. Are there any rooms that are wheelchair accessible?

We have four rooms in Tokyo Tamachi, two at Grand Haneda Airport, and one each at Tokyo Ariake, Osaka Umeda, Kobe Sannomiya, Village Kyoto, and inumo Shibakoen. We also have larger rooms with fewer steps in other buildings, so please inquire in advance.

Can I invite a friend into my room?

Please refrain from meeting visitors in your room. Please use the lobby.

Should I leave my key at the front desk when I go out during my stay?

You may keep it during your stay and return it when you check out.

Can I use the internet in the room?

Free Wi-Fi (wireless LAN) internet service is available in the lobby and guest rooms.
Wired LAN is also available in the guest rooms.

• *Only free Wi-Fi is available in Tokyo Hibiya.

Can I send luggage from the hotel?

Yes, we do. We handle Yamato Transport's courier service ^*. (Domestic shipping only. We cannot send items overseas.) Please inquire at the front desk if you require this service. We also sell cardboard boxes.

• *Some hotels also handle Japan Post.

Can I leave my luggage before check-in or after check-out?

We will keep it at the front desk.
Villa Fontaine Grand Tokyo Ariake, Tokyo Roppongi, and Tokyo Hibiya provide self-service lockers exclusively for guests.

• * After check-out, we will only accept luggage for collection on the same day.

Please check the following when using the self-service lockers.
Please see the self-locker terms and conditions here

Can I receive my online purchases?

Yes, we can. Please be sure to write the guest's full name, check-in date (room number if currently staying), and hotel name on the slip.

• *Please refrain from sending cash, valuables, refrigerated or frozen items.
• *As a general rule, we do not accept cash on delivery or COD shipments.
• *We may refuse to accept large amounts of luggage.

Can you keep my valuables for me?

Yes, you can during your stay. Valuables will be sealed in a valuables bag and stored in the hotel safe. Please note that we may not be able to store your valuables depending on their size and value.

• Some hotels provide safes in the rooms.

After checking out, I have made a reservation for another stay. Is it possible to store my luggage during that time?

Yes, it is possible.

• *Depending on the size and situation of the hotel, it may be difficult to keep your luggage, so please contact the front desk in advance.

Can I pay for my stay when I check out?

We apologize for the inconvenience, but our hotel requires payment at the time of check-in.

Cancellation Policy

Please note that if you cancel your reservation, you will be charged the cancellation fee as follows:

General (individual) customers

• ・If you do not show up without contacting us: 100% of the accommodation fee
• ・Cancellation on the day of your stay: 100% of the accommodation fee
• ・Cancellation made the day before your stay: 50% of the accommodation fee
• ・Cancellation 2 days before the date of stay: 40% of the accommodation fee

Groups (10 or more people)

• ・For group customers, please contact us by phone.

others

Is there parking available?

Yes, there are (excluding Tokyo Shinjuku, Tokyo Jimbocho, Tokyo Ueno Okachimachi, Tokyo Hamamatsucho, Tokyo Hibiya, Osaka Umeda, and Kobe Sannomiya). For guests staying at the hotel, the fee from check-in to check-out is 2,310 yen per night (2,500 yen for Tokyo Ariake). Advance phone reservations ^* are required. Please contact each hotel for more information. For more information on Haneda Airport, please click here.

• *Reservations are not required for Tokyo Roppongi, Tokyo Ariake, and Village Izukogen.
• *Village Izukogen is free of charge.
• *Village Kyoto is an affiliated parking lot (1,650 yen). There is a limit to the number of spaces (reservation required).
• *Inumo Shiba Park has a parking lot at the hotel and an affiliated parking lot.
  Usage fees vary, so please contact us by phone for details. There is a limit to the number of cars available (reservations required).
• *Prices include tax.

Can I exchange foreign currency?

This service is only available at Tokyo Ariake, Haneda Airport, and Tokyo Shiodome. Please use the automatic currency exchange machine located next to the front desk.
If you have any questions about how to use the facilities, please contact the front desk staff.

About inquiries

For questions, requests, or other inquiries to the hotel, please refer to the "Contact Us" page below.