Accommodation Terms and Conditions
Accommodation Terms and Conditions
<Scope of application of these terms and conditions>
Article 1
1. Accommodation Contracts and related agreements concluded with our Hotel shall be subject to the provisions of these Terms and Conditions, and any matters not provided for in these Terms and Conditions shall be governed by laws and regulations (meaning laws and regulations or those based on laws and regulations; the same applies hereinafter) or common practice.
2. Notwithstanding the provisions of the preceding paragraph, the Hotel may enter into special contracts within the scope of the spirit of these Terms and Conditions, laws and regulations, and customs.
<Application for accommodation contract and declaration of name>
Article 2
1.When the Hotel accepts an application for accommodation (hereinafter referred to as "Application for an Accommodation Contract") prior to the date of accommodation, the Hotel will require the Applicant to provide the following particulars within a specified period:
・Guest's address, name, contact details (phone number where you may be contacted), gender, and nationality
・Date of stay and estimated time of arrival
・Name of the person making the reservation
・Other particulars deemed necessary by the Hotel
2. The hotel may contact guests before and after their stay. The hotel shall not be liable for any inconvenience caused to guests as a result.
3. If the Guest requests to extend his/her stay beyond the above-mentioned dates, the Hotel will treat it as an application for a new Accommodation Contract at the time such request is made.
<Conclusion of Accommodation Contracts, etc.>
Article 3
1. An Accommodation Contract shall be deemed to have been concluded when the Hotel accepts the application stipulated in the preceding Article. However, this shall not apply if the Hotel proves that it did not accept the application.
2. When an Accommodation Contract has been concluded in accordance with the provisions of the preceding paragraph, an application fee set by the Hotel, limited to the basic accommodation charges for the period of stay (if it exceeds 3 days, for 3 days), shall be paid by the date specified by the Hotel.
3. The application fee shall first be applied to the accommodation fee to be paid in full by the guest, and in the event that a situation arises in which the provisions of Articles 5 and 16 apply, it shall be applied in the order of penalty charges and compensation, and the remainder, if any, shall be refunded at the time of payment of the accommodation fee as provided for in Article 10.
4. If the application fee set forth in Paragraph 2 is not paid by the date specified by the Hotel in accordance with the provisions of the same Paragraph, the Accommodation Contract shall become invalid. However, this shall only apply if the Hotel so notifies the Guest when specifying the due date for payment of the application fee.
<Refusal to conclude an accommodation contract>
Article 4
1. The Hotel may refuse to enter into an Accommodation Contract in any of the following cases:
(1) When the application for accommodation does not conform with these Terms and Conditions.
(2) When the Hotel is fully booked and no rooms are available.
(3) When the person seeking accommodation is deemed liable to conduct himself or herself in a manner that will violate the provisions of laws and regulations, public order or good morals in relation to his or her accommodation.
(4) When the person seeking accommodation is deemed to be carrying an infectious disease.
(5) When the Hotel is asked to assume an unreasonable burden in connection with its accommodation.
(6) When it is impossible to provide accommodation due to natural disasters, epidemics, breakdown of facilities, or other unavoidable reasons.
(7) When the person seeking accommodation has engaged in violence, intimidation, blackmail, or other violent demands or other intimidating unreasonable demands or actions.
(8) When a person seeking accommodation behaves in a manner that is disruptive to other guests staying at or using the facility, such as by engaging in noisy behavior or making other guests feel unsafe or uneasy.
(9) When the Guest has previously engaged in any of the acts set forth in (3), (5), (7) or (8) of this Article at the Hotel or another hotel.
(10) When the person seeking accommodation is a member of an organized crime group, a member of an organized crime group, an organization related to an organized crime group, or a related party thereof.
(11) When the person seeking accommodation is an officer or employee of a corporation or other organization in which a member of an organized crime group holds an executive position or whose business activities are controlled by such a member.
(12) When the person seeking accommodation is an anti-social group or its members or other anti-social forces that pose a threat to social order and safety.
(13) When the case falls under the provisions of prefectural ordinances.
(14) When the guest has not paid the accommodation fee, or when it is clearly recognized that the guest does not have the ability to pay, or when the guest has previously had trouble with the hotel, such as late payment of charges.
(15) When the guest does not comply with the terms and conditions of use established by the Hotel.
(16) When a person seeking accommodation is likely to cause a nuisance to other guests due to excessive intoxication, etc., or when the person behaves in a manner that is extremely disruptive to other guests (based on the enforcement ordinance of the Hotel Business Act established by each prefecture).
(17) When the Guest seeking accommodation repeatedly makes requests to the Hotel that are deemed to be excessively burdensome and likely to significantly impede the provision of accommodation services to other Guests as stipulated in Article 5-6 of the Regulations for Enforcement of the Inns and Hotels Act (see below).
1) Repeated requests by persons seeking accommodation from accommodation service employees to provide excessive services compared to those provided to other guests, such as unreasonable discounts on accommodation fees, unreasonable compensation, unreasonable room upgrades, unreasonable late check-outs, unreasonable early check-ins, or transportation services not specified in the contract.
② A person seeking lodging repeatedly requests that accommodation service employees not allow guests into the rooms above, below, on either side of the room in which the person is staying.
③ A person seeking accommodation repeatedly requests that accommodation service workers only serve certain individuals or that certain individuals not come to work.
④ The act of a person seeking accommodation repeatedly demanding an apology from an employee of the accommodation service by means of dogeza or other socially inappropriate methods.
⑤ A guest who is heavily intoxicated and may cause trouble to other guests repeatedly requests that accommodation service staff provide care for an extended period of time.
⑥ A person seeking accommodation makes repeated unreasonable demands on accommodation service workers in person, by telephone, email, etc., for long periods of time, or while scolding them.
⑦ An act in which a person seeking accommodation repeatedly requests an employee engaged in accommodation services to fulfill a request in a manner or means that is inappropriate in light of the validity of the content of the request.
8. Other acts that can be considered equivalent to the above ① to ⑦.
<Guest's right to cancel accommodation contract>
Article 5
1. The Guest may cancel the Accommodation Contract by notifying the Hotel.
2. In the event that the Guest cancels the Accommodation Contract in whole or in part (except in the case where the Hotel has specified a due date for the application fee and requested payment pursuant to the provisions of Article 3, Paragraph 2, and the Guest cancels the Accommodation Contract prior to such payment), the Hotel shall charge the following penalty charges.
Penalty fee
Number of contract applicants |
Date of receipt of notice of contract termination |
||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
No-show |
On the day |
The day before |
2 days ago |
7 days ago |
14 days ago |
21 days ago |
30 days ago |
60 days ago |
90 days ago |
||
general |
1-9 people |
100% |
100% |
50% |
40% |
- |
- |
- |
- |
- |
- |
organization |
10-30 people |
100% |
100% |
80% |
50% |
50% |
20% |
20% |
- |
- |
- |
31-100 people |
100% |
100% |
80% |
50% |
50% |
20% |
20% |
- |
- |
- |
|
101-300 people |
100% |
100% |
80% |
50% |
50% |
20% |
20% |
10% |
- |
- |
|
301～ |
100% |
100% |
100% |
100% |
80% |
80% |
50% |
50% |
30% |
20% |
|
- *Revised October 1, 2025
For accommodation contracts applied for before September 30, 2025, the cancellation fee before the revision will be charged.
- 1. The penalty will be calculated from the day the guest notifies the hotel of the cancellation of the contract. In the case of consecutive nights, the penalty will be calculated for each of the contract dates, and the total amount will be collected as the penalty.
- 2. The percentage indicates the percentage of the penalty fee based on the basic accommodation fee (room charge) or package fee (the published price for accommodation packages including breakfast, etc.).
- 3. In addition, penalty fees different from those stated above may be established for specific organizations and specific periods.
3. If the Guest does not arrive by 8:00 p.m. on the day of accommodation without contacting the Hotel (even if the expected arrival time has been clearly stated in advance, the same applies if the expected arrival time has passed by more than two hours), the Hotel may treat the Accommodation Contract as having been cancelled by the Guest.
<The Hotel's Right to Cancel the Contract>
Article 6
1. The Hotel may cancel the Accommodation Contract in any of the following cases and in such cases the Hotel shall not be liable to compensate the Guest for any damages incurred by the Guest as a result of such cancellation:
(1) When the Guest fails to comply with the Hotel's accommodation contract and hotel terms of use.
(2) When the Guest is deemed liable to conduct himself or herself in a manner that will violate the laws and regulations, public order or good morals in relation to his or her accommodation, or when the Guest is deemed to have conducted himself or herself in such a manner.
(3) When the Hotel determines that the Guest is unsuitable for accommodation due to lack of good conduct or other reasons.
(4) When the Guest fails to pay the Hotel charges or makes a late payment.
(5) When the guest makes a false statement when entering into the accommodation contract.
(6) When the Guest has a criminal record and is deemed unsuitable for the Hotel.
(7) When the Guest is wanted, arrested, prosecuted, indicted or convicted by a public authority.
(8) When the guest is deemed to be a member of or involved with an anti-social group, extremist group, or other similar group designated in the "Act on Prevention of Unjust Acts by Organized Crime Group Members."
(9) When the Guest falls under any of the categories specified in the preceding paragraph, or is associated with an organization or group that the Hotel considers to be a party specified in the preceding paragraph, or an organization or group that uses fraudulent or intimidating means, or other such organization.
(10) When the guest has committed acts of violence, injury, coercion, threats, blackmail, fraud, or similar.
(11) Any other reason similar to (4) to (10) above.
(12) When the Guest is deemed to be carrying an infectious disease.
(13) When the Hotel is asked to assume an unreasonable burden in connection with its accommodation.
(14) When the Hotel is unable to provide accommodation due to natural disasters, epidemics, or other force majeure events.
(15) When a guest is deemed to be intoxicated or otherwise likely to cause inconvenience to other guests, or when the guest behaves in a manner that is extremely nuisance to other guests.
(16) When the Guest fails to comply with various regulations, such as smoking in the guest room (excluding smoking rooms), tampering with fire-fighting equipment, or other prohibited actions in the Terms of Use stipulated by the Hotel (limited to those necessary for fire prevention).
2. When the Hotel cancels the Accommodation Contract in accordance with the provisions of the preceding paragraph, the Hotel shall not charge the Guest any fees for any accommodation services, etc. that he/she has not yet received.
<Accommodation registration>
Article 7
1. The Guest will be required to register the following particulars at the front desk of the Hotel on the day of accommodation:
(1) Name, age, sex, address, and contact details of the guest (phone number where you may be contacted)
(2) For foreigners, presentation of passport, nationality, passport number, place of entry, and date of entry
*We will be taking a copy of your passport as instructed by the competent government agency.
(3) Departure date and scheduled departure time
(4) Other particulars deemed necessary by the Hotel.
2. If the Guest intends to pay the charges stipulated in Article 10 by any means other than Japanese currency, such as a voucher or credit card, he/she shall present such means in advance at the time of registration stipulated in the preceding paragraph.
<Guest room usage hours>
Article 8
1. Guests may occupy the guest rooms of our Hotel from 3:00 PM to 11:00 AM the following day. However, in the case of consecutive stays, guests may occupy the rooms all day except on the days of arrival and departure.
2. Notwithstanding the provisions of the preceding paragraph, the Hotel may permit the Guest to occupy the room outside the hours specified in the same paragraph. In such cases, an additional fee as specified separately will be charged.
<Strict adherence to terms of use>
Article 9
Guests are required to abide by the terms of use, etc. established by the Hotel in accordance with these Terms and Conditions and posted, displayed or provided within the Hotel.
<Payment of fees>
Article 10
1. Accommodation Charges, etc. shall be paid by currency or any other means acceptable to the Hotel, such as accommodation coupons or credit cards, at the front desk upon the Guest's arrival or upon request by the Hotel.
2. Accommodation charges shall be charged even if the Guest voluntarily does not stay in the room after the Hotel has provided it to the Guest and made it available for use.
<Liabilities of the Hotel>
Article 11
1. The Hotel's liability regarding accommodation begins when the guest registers at the front desk of the Hotel or when they enter their room, whichever comes first, and ends when the guest vacates their room to depart.
2. The Hotel shall compensate the Guest for damages caused to the Guest in the fulfillment or non-fulfillment of the Accommodation Contract and related agreements, unless such damages are due to reasons not attributable to the Hotel.
3. Our hotel has received a fire safety mark from the fire department, but we have also taken out hotel liability insurance to deal with the unlikely event of a fire or other incident.
<Handling when contracted rooms cannot be provided>
Article 12
1.When the Hotel is unable to provide a contracted room to a Guest, it will, with the Guest's consent, arrange accommodation of the same standards elsewhere for the Guest wherever possible.
2. Notwithstanding the provisions of the preceding paragraph, if the Hotel is unable to arrange other accommodation for the Guest, the Hotel shall pay the Guest a compensation fee equivalent to the penalty charges, which shall be applied to the amount of damages. However, if the Hotel is unable to provide a room due to reasons beyond the Hotel's control, the Hotel shall not pay the compensation fee.
<Handling of deposited items, etc.>
Article 13
1. The Hotel shall compensate the Guest for any damages incurred when loss, breakage or other damage occurs to items deposited at the Front Desk by the Guest (however, cash or valuables cannot be kept), except in cases where this has occurred due to reasons of force majeure.
2. If the Guest suffers loss, breakage or other damage due to intentional or negligent acts on the part of the Hotel to any goods, cash or valuables that the Guest has brought into the Hotel or that he/she has not deposited at the Front Desk, the Hotel shall compensate for such damage.
3. When the Hotel makes compensation pursuant to this Article, for items whose type and value have not been reported in advance by the Guest, the Hotel shall compensate for the damage within the limits of the Hotel Liability Insurance, except in cases where the Hotel is guilty of willful or gross negligence.
<Storage of Guest's Baggage or Belongings>
Article 14
1. When the baggage of the Guest is brought into the Hotel prior to his/her arrival, the Hotel shall be liable to store it only in cases where the Hotel has agreed to this in advance and shall hand it over to the Guest at the Front Desk at the time of his/her check-in.
2. If a guest's baggage or belongings are found left behind at the hotel after check-out, and the owner is identified, the hotel will contact the owner and ask for instructions. However, if there is no instruction from the owner or the owner is not identified, the hotel will store the item for up to seven days, including the day it was found, and then deliver it to the nearest police station.
3. The Hotel's liability regarding the custody of the Guest's baggage and belongings in the cases of the preceding two Paragraphs shall be in accordance with the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.
<Parking Responsibility>
Article 15
When a guest uses the hotel's parking lot, the hotel merely lends the space and is not responsible for the management of the vehicle, regardless of whether the key to the vehicle has been deposited with the hotel. However, if the hotel causes damage through intentional or negligent acts on the part of the hotel in managing the parking lot, the hotel will be liable for compensation.
<Guest Responsibilities>
Article 16
If the Hotel suffers damage due to the Guest's intentional or negligent acts, the Guest shall compensate for such damage.
<Disclaimer regarding Internet services>
Article 17
This is done at the customer's own risk. The Hotel shall not be held liable for any damages suffered by the user as a result of service interruptions caused by system failures or other reasons while using computer communications. Furthermore, if damages are caused to the Hotel or a third party as a result of actions that the Hotel deems inappropriate when using computer communications, the user shall be required to compensate for such damages.
<Late payment charges>
Article 18
If the Guest is in default of the charges, penalty fees or other monetary obligations, the Guest shall pay late charges at the rate of 14.6% per annum for the period from the day following the due date of payment until the day of full payment.
<The Dominant National Language>
Article 19
These terms and conditions are written in Japanese, English, Chinese, and Korean, but in the event of any inconsistency or discrepancy between the two versions of the terms and conditions, the Japanese version shall prevail in all respects. (Jurisdiction and Applicable Law)
Hotel Terms and Conditions
To ensure the safety and comfort of our guests, our hotel has established the following terms of use in accordance with Article 9 of the Accommodation Contract, and we ask for your cooperation in adhering to these rules. Please be especially mindful that if you fail to abide by these rules, we may be forced to refuse your stay or use of the hotel's facilities, and may also hold you liable for any damages incurred by the hotel.
<About guest room use>
1. Please refer to the evacuation route map posted on the back of the guest room entrance door.
2. Please be sure to lock the door and use the internal lock while you are in your room, especially when you are sleeping.
3. When someone knocks on the door, please open the door with the door guard in place or check through the door scope. Also, if you notice a suspicious person visiting, please do not open the door carelessly and contact the front desk.
4. Smoking is prohibited in guest rooms and throughout the building (excluding guest rooms and hotels where smoking is permitted).
5. Please do not use fires, candles, etc. for heating or cooking in the guest rooms or corridors without permission from the hotel. Cooking in the guest rooms is also strictly prohibited (except in rooms with cooking facilities).
6. Do not hang clothes or dry laundry on the lampshade.
7. Please do not use guest rooms for business purposes (exhibitions, etc.) other than accommodation purposes without permission from the hotel.
8. Please do not move any furniture in the guest room or make any significant changes to the current state of the room, such as installing or remodeling fixtures in the room, without the permission of the hotel. In the unlikely event that any furniture is lost or damaged, you may be required to pay the actual cost. Please do not take small items or fixtures from the guest room out of the room. Also, please do not place anything near the windows that may damage the appearance of the hotel.
9. Please do not invite outside guests into your guest room. Please use the lobby for any visits.
10. A long-term accommodation contract does not give rise to any leasehold rights, residential rights, or other legal rights under the House Tenancy Act or other laws related to residence.
11. We strictly prohibit accommodation by anyone other than registered guests.
12. Minors will not be allowed to stay alone without the permission of their guardians.
13. If we are unable to contact you after check-out time (11:00 AM), we may allow you to enter the room. If you continue to use the room, you will be charged the specified fee.
<Guest room card keys>
1. When leaving your room during your stay, please be sure to take your card key with you and make sure the door is locked.
2. When signing for entrance to the hotel's restaurants, bars, etc., please present your card key, card key case, or cylinder key.
3. Please be sure to return the card key or cylinder key to the front desk when you leave the hotel.
<About payment etc.>
1. Please pay the hotel accommodation fee at the front desk upon arrival. However, we may ask you to settle the fee even during your stay. Please pay each time. If the hotel requests payment but you do not pay, you may be asked to vacate your room even during your stay.
2. Payment for the use of the service shall be made in cash, accommodation vouchers, credit cards, or any other means approved by the hotel. Promissory notes and checks are not accepted.
3. When receiving payment from a person other than the guest, if payment is not made by the specified due date, we will request payment directly from the guest.
4. We will not pay for shopping expenses, tickets, taxi fares, postage stamps, luggage shipping, etc.
<About valuables and items kept in storage>
1. Please use the safe deposit box (free of charge) at the front desk to store cash, securities, and other valuables during your stay. If you do not use the safe deposit box and it is lost or stolen (including when using the safe in your guest room), the hotel may not be held responsible. Please note that we do not accept items such as fine art, antiques, or furs. The safe deposit box can only be used during your stay. If you leave the safe deposit box without permission and leave it in use, you may be charged a key replacement fee and a storage fee. Furthermore, the hotel may not be held responsible for the loss of items stored in the safe.
2. Regardless of whether you are staying at the hotel or not, we will not accept cash, valuables, securities, perishable or fragile items, etc. at the front desk, bell captain desk, or cloakroom. In the unlikely event that cash, valuables, securities, perishable or fragile items, etc. are lost, stolen, or altered in the above locations, the hotel shall not be held responsible.
3. The Hotel will only hand over items entrusted to it by customers to the person who has the exchange order. The Hotel will not be liable for any damages incurred if the exchange order is lost, stolen, or for any other reason. The Hotel will also not be liable for any loss of items after they have been handed over to the customer.
4. Items left behind within the hotel will be kept by the hotel for a certain period of time, after which they will be handled in accordance with the Lost Property Act. In addition, items left behind within the hotel, such as food and drink, newspapers, magazines, etc., will be disposed of on the same day, and valuables and items with no identifiable financial value will be handled in accordance with or in accordance with the Lost Property Act.
5. Unless otherwise specified, the storage period for your items will be as follows. Items that have passed the storage period will be disposed of as if you have no intention of collecting them.
① Cloakroom 1 month
②Bell Captain Desk 1 month
③ Items left at the front desk for guests staying at the hotel and visiting guests (including items left behind in the hotel and laundry left in the hotel) - 1 month
<Regarding organized crime groups, organized crime members, and cases where there is a risk of offending public order>
1. We ask that you refrain from using our hotel if you are a member of a designated organized crime group or a member of a designated organized crime group, as specified in the "Act on Prevention of Unjust Acts by Organized Crime Group Members" (enforced March 1, 1992). (If we discover that you are a member of such a group after making a reservation or during your stay, we will refuse you use our hotel at that point.)
2. Anti-social organizations and members of anti-social organizations (gangs, extremist groups, etc., and their members) are not permitted to use our hotel. (If this fact is discovered after a reservation has been made or during your stay, we will refuse your use of the hotel at that point.)
3. If violence, threats, extortion, intimidating unreasonable demands, or similar behavior is observed, you will be asked to immediately refrain from using the hotel. We will also ask anyone who has previously engaged in similar behavior to refrain from using the hotel.
4. If a guest is unable to ensure their own safety due to mental impairment, drugs or alcohol consumption, or if they are deemed to pose a risk of danger, fear or anxiety to other guests, the hotel will immediately refuse use of the facility.
5. If you cause offense or inconvenience to others by shouting, singing, or other noisy behavior within the hotel or guest rooms, or if you engage in gambling or other behavior that violates public order and morals, we will immediately refuse you entry. If you engage in any other behavior similar to those listed above, we will also refuse you entry.
<Please refrain from bringing in or engaging in any of the following items that may cause inconvenience to other guests within the hotel>
1. Pets such as animals and birds (excluding assistance dogs)
(Guests staying in the pet-only rooms at Village Izukogen or at inumo shibakoen can bring their pets (dogs). However, no other animals (cats or small animals in general) are permitted.)
2. Gunpowder, volatile oil, other flammable or combustible materials, and chemicals that may cause death or injury
3. Things that emit a foul odor
4. Guns, swords, stimulants, and other items prohibited by law
5. Gambling or other behavior that disrupts public morals or causes inconvenience to other customers
6. Pajamas, bathrobes (only available at Premier Haneda Airport) and slippers are worn outside the guest room (except when going to the hot spring facilities in bathing wear and slippers provided in the room).
7. Advertising, distribution of promotional materials, sale of goods, solicitation, sales activities, etc.
8. Leaving belongings and fragile items unattended
9. Taking photographs in public spaces within the hotel without the hotel's permission, or using photographs taken within the hotel for commercial purposes.
10. When using a mobile phone, talking loudly in inappropriate places or other actions that cause discomfort or inconvenience to other customers.
11. Damage, loss, or defacement of buildings, fixtures, or other items due to reasons other than force majeure (you will be required to compensate for the damages).
12. Refusing room cleaning during long-term stays (for hygiene reasons, rooms are cleaned at least once every three days)
*If you do not abide by the above rules despite the hotel's warnings, you may be asked to leave the hotel or refused further accommodation.
Revised October 1, 2025